Marcel Visser

These projects have always aimed to improve both internal information flows and processes, and the customer experience by placing the customer at the centre of all interactions. Marcel’s approach combines strategic and tactical elements with pragmatism, addressing what can be achieved immediately and what could be achieved in the (near) future.

Marcel has experience in managing organizational changes, such as department centralization, as well as digitizing processes, both in combination and independently. Regarding digitization, he has acquired knowledge of various service-oriented software solutions, including GainSight, ServiceNow, Salesforce, MSDynamics, BMC ServiceDesk, Khoros, Google Search Appliance, Elastic Search, and Coveo.

He also has experience in developing platforms that combine multiple standard software components with customized adjustments into one solution.

His focus is always on the organizational goals, the pleasure of working with people, the job satisfaction of employees and keeping that in balance with what the client expects. Thanks to his accessibility, his ability to put things into perspective and his drive to be well prepared, a positive end result is created and former team members and clients are enthusiastic about working with Marcel.